Skip to content

Tag customers an alert brought back

Have Waitly add a Shopify customer tag to every buyer a Waitly alert brought back, so you can find them in Customers.

GrowthNeeds the Growth plan or Pro.

Before you start

  • Your store is on the Growth or Pro plan.
  1. 1

    Open the Customer tag settings

    In Waitly, choose Settings and scroll to Customer tag, the last group on the page.

    Shopify admin · Waitly
    The Customer tag group in Waitly Settings, with the Tag buyers that a Waitly alert brought back checkbox ticked and the Tag field set to waitly-recovered.
    1. 1Turn tagging on or off
    2. 2The tag Waitly adds

    Note: On the Free plan both fields are grayed out, with a Growth badge and an Upgrade to Growth link. Free doesn’t tag customers.

  2. 2

    Turn tagging on

    Tick Tag buyers that a Waitly alert brought back. It’s ticked from the start, so there’s usually nothing to do here. Untick it to stop tagging.

  3. 3

    Choose the tag

    Type the tag in Tag. It starts as waitly-recovered. Use one word or phrase, with no commas, up to 40 characters.

  4. 4

    Save your changes

    Select Save in the bar at the top of the page. From then on, when a shopper buys after a Waitly alert, Waitly adds the tag to their customer record in Shopify.

    Note: Waitly never removes a tag. If you change the tag, the new one goes on new orders only, and customers tagged before keep the old one.

  5. 5

    Find tagged customers in Shopify

    In your Shopify admin, open Customers and filter by the tag to see everyone a Waitly alert brought back.

Questions

Which buyers get the tag?
Only buyers counted as Bought after alert: they bought within the Count a sale as recovered for window after a Waitly alert. A shopper who bought without an alert isn’t tagged.

Read next