Send restock alerts in batches

In Waitly, choose Settings and scroll to Restock release, just below Waitlist priority.

Under Send restock alerts you have three choices. All at once alerts everyone waiting at the restock. In batches alerts a few shoppers at a time, in line order, until the item sells out.

Select In batches. Three fields appear:

Shoppers per batch is how many shoppers each batch alerts, between 1 and 1,000. Time between batches is how long Waitly waits before the next batch: 15 minutes, 30 minutes, 1 hour or 2 hours. Most batches is between 2 and 10. The last batch alerts everyone still waiting.

Below the fields, Waitly plays your settings out on your largest waitlist, under a heading like “If The Complete Snowboard came back now (46 waiting)”. Each row shows a batch, when it goes (At the restock, then the time after it, like +1 hour) and how many shoppers it alerts. The last row says everyone left.

The preview updates as you type, so you can try numbers before you save. If you don’t have a waitlist yet, it shows how a batched restock goes out in words instead.

Select Save in the bar at the top of the page. Changes apply from the next restock. A send that’s already going out keeps the settings it started with.

When the item comes back, open Analytics and scroll to Restock alerts. While batches are still going out, the Status column shows Sending with a line like Batch 2 of 5 · next at 14:30. Once the last batch is due, it shows only the batch, like Batch 4 of 4.

When the send ends, the status reads Complete. Not sent counts shoppers the batches never reached because the item sold out or the send ran out of time. They’re still on the waitlist.