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Add a message and ship estimate

Tell shoppers when their preorder ships, add a short message of your own, and tag preorder orders by policy.

GrowthNeeds the Growth plan or Pro.

Before you start

  • You’re on the Growth or Pro plan.
  • You have a preorder policy, and the Pre-order block is on your product page.
  1. 1

    Open What shoppers see

    In Waitly, choose Preorders, select the policy, and scroll to What shoppers see.

    On every plan, the product page shows the “Pre-order” badge and “Pay in full today. This item ships later.” On Growth you can add a message and a ship estimate.

    Shopify admin · Waitly
    The What shoppers see card with a message typed in the Message box, its character counter, and the Ship estimate menu.
    1. 1Your message, up to 200 characters
    2. 2Choose a ship estimate
  2. 2

    Write a message

    Type up to 200 characters in Message, for example what the preorder includes or why it’s worth the wait. It shows under the Pre-order terms on the product page.

    Don’t write prices. They don’t change with the shopper’s currency.

  3. 3

    Choose a ship estimate

    Pick one in Ship estimate:

    A date — fill in Ships around. Shoppers read “Ships around October 15, 2026.”

    A range of dates — fill in From and To. Shoppers read “Ships October 10, 2026 – October 20, 2026.”

    A time after the order — a number in From, optionally one in To (optional), and days after the order or weeks after the order. Shoppers read “Ships 3–4 weeks after you order.” Good for made-to-order goods.

    Shopify admin · Waitly
    Ship estimate set to A range of dates, with From and To date fields filled in.
    1. 1Choose the kind of estimate
    2. 2Fill in the dates

    Note: With None, Shopify requires that you expect to ship each order within 30 days. Waitly treats those preorders as promised 30 days after the order.

  4. 4

    Add an order tag

    Every order with a preorder is tagged “waitly-preorder” in Shopify. In the Order tag card, add this policy’s own Tag beside it, so you can filter its orders in Shopify.

    Use one word or phrase, with no commas. Waitly never removes a tag, and a changed tag applies to new orders only.

    Shopify admin · Waitly
    The Order tag card explaining the waitly-preorder tag, with a policy tag typed in the Tag field.
    1. 1This policy’s own tag
  5. 5

    Save and check the product page

    Select Save in the bar at the top. Open a covered, sold-out product in your store: the Pre-order block now shows the estimate and your message.

    When a shopper adds it to the cart, the line carries Ships with the estimate, so it also appears in the order.

    A product page on a phone. Under the Add to cart and Buy it now buttons, the Pre-order block reads Pay in full today. Ships around January 15, 2027, then Cancel any time before it ships for a full refund, then the message Ships from our next delivery.
    1. 1Your ship estimate
    2. 2Your message

Questions

What happens when the ship estimate passes?
Shoppers stop seeing the date and read “This item ships later.” instead, and the Preorders page warns you. Waitly sends a late notice to shoppers whose preorder hasn’t shipped. Set a new estimate to tell them when it ships.
What if I change the estimate after taking preorders?
If the new date is later, Waitly emails the affected shoppers a delay notice. See “Change a ship date and notify shoppers”.
What happens to my message if I move to Free?
Waitly keeps it, but shoppers see only the standard Pre-order text until you’re back on Growth.

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