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Choose or change your plan

See which plan you’re on, compare what Growth and Pro add, and change plan through Shopify.

Before you start

  • Waitly is installed. Every store starts on the Free plan.
  1. 1

    Open Billing

    In the Waitly menu on the left of your Shopify admin, choose Billing. If it isn’t listed, select View more.

    Shopify admin · Waitly
    The Shopify admin with Waitly’s Billing page open and Billing selected in the Waitly menu.
    1. 1Choose Billing
  2. 2

    Check your current plan

    The Your plan card shows your plan’s name with a badge: Active for a plan you’re paying for or on Free, Free trial while a trial runs, Confirming while Shopify confirms a change, and Paused by Shopify if Shopify has paused billing for the app.

    Under it, a line says how many restock alerts and preorders your plan includes each billing cycle. During a trial, another line gives the day it ends and Shopify starts charging.

    Shopify admin · Waitly
    The Your plan card on Waitly’s Billing page: the plan name Pro with an Active badge, the line saying the plan includes 20,000 restock alerts and unlimited preorders for each billing cycle, and a Change plan button.
    1. 1Your plan and its badge
    2. 2What the plan includes each cycle
    3. 3Change plan opens Shopify’s plan page
  3. 3

    Compare what a higher plan adds

    Below your plan, a card for each plan above yours lists what it adds. Growth adds 5,000 restock alerts and 500 preorders each billing cycle, plus analytics, CSV export, your own email text and widget styles, and the customer tag.

    Pro adds 20,000 restock alerts, unlimited preorders, waitlist priority, alerts in batches, demand by variant, Demand Score and restock suggestions, Coming Soon pages and product voting.

    Shopify admin · Waitly
    The Growth adds and Pro adds cards on Waitly’s Billing page for a store on the Free plan, each listing what the plan adds, with an Upgrade to Growth and an Upgrade to Pro button.
    1. 1What Growth adds
    2. 2What Pro adds

    Note: On Pro there’s nothing above your plan, so these cards don’t appear.

  4. 4

    Change your plan in Shopify

    Select Change plan, or Upgrade to Growth or Upgrade to Pro on a card. Shopify opens its own Select a plan page for Waitly, with each plan’s price and a Current badge on the plan you’re on.

    Choose a plan. Growth and Pro each start with a 14-day free trial.

    Shopify admin · Waitly
    Shopify’s Select a plan page for Waitly, with a card each for Free, Growth and Pro showing its price and what it includes, and a Current badge on Pro.
    1. 1Each plan with its price
    2. 2Current marks your plan

    This is a test store, so Shopify shows each plan as free to test, with its normal price crossed out.

  5. 5

    Approve the charge

    Shopify shows its Approve charge page, with the plan you chose and what your next bill will be. Select Approve.

    Shopify bills you on your normal Shopify invoice, so there’s no card to enter in Waitly.

    Shopify admin · Waitly
    Shopify’s Approve charge page for Waitly by OctaByte: the plan Pro, its subscription details, a Your next bill box and an Approve button. A Free to test banner says You will not be billed for this test charge.
    1. 1The plan you chose
    2. 2Your next bill
    3. 3Select Approve

    This is a test store, so Shopify says the charge is free to test.

  6. 6

    Wait for Shopify to confirm

    Back in Waitly, the badge may read Confirming for a moment. Until Shopify confirms, you keep your current plan’s allowance, and nothing you’ve sent is lost.

    Once it’s confirmed, the badge changes to Free trial or Active, and the new plan’s features unlock. If a change is set for later, the card says “Your plan changes to” the new plan and gives the day.

    Shopify admin · Waitly
    The Your plan card just after approving Pro: the plan still reads Free with a Confirming badge, and a line says Shopify is confirming your change to Pro, and that until it is confirmed you are on the Free allowance and nothing you have sent is lost.
    1. 1Confirming badge
    2. 2You keep your current allowance meanwhile

    Tip: Moving to a lower plan keeps your settings, such as your email text and customer tag. The features lock with a plan badge and come back if you upgrade again.

Questions

What does “Paused by Shopify” mean?
Shopify has paused billing for the app. Waitly uses the Free allowance until you check your billing details in Shopify and your plan starts again. Your waitlists keep collecting shoppers.
Is there annual billing?
Not yet. Growth and Pro are billed every 30 days through Shopify.

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