Skip to content

Remove a shopper from a waitlist

Take one shopper off one waitlist so they don’t get the alert when it’s back in stock.

Before you start

  • The shopper is on the waitlist and hasn’t already bought, unsubscribed or expired.
  1. 1

    Find the shopper

    Open the waitlist from Waitlists in the Waitly menu and scroll to the Shoppers card.

    Type their email address in Search by email and select Search. Or select the Waiting filter to see only shoppers who are still due an alert.

    Shopify admin · Waitly
    The Shoppers card searched for bram.brooks@example.com, showing a single Waiting shopper at position 25 with a Remove link at the end of the row.
    1. 1Search by email
    2. 2Select Remove
  2. 2

    Select Remove

    Select Remove at the end of the shopper’s row. Nothing changes yet: Waitly asks you to confirm first.

    Only shoppers who are Waiting or Alerted, still deciding have Remove. Rows that have already ended, for example Bought after alert or Unsubscribed, have nothing to remove.

  3. 3

    Confirm in the Remove shopper? window

    The Remove shopper? window names the shopper and says they won’t get an alert for this product, and that they can join again from your store.

    Select Remove to take them off, or Cancel to keep them.

    Shopify admin · Waitly
    The Remove shopper? window: “bram.brooks@example.com won’t get an alert for this product. They can join again from your store.” with Cancel and Remove buttons.
    1. 1Confirm the removal
  4. 4

    Check the shopper’s new status

    A Shopper removed message appears at the bottom of the screen, and the shopper’s status changes to Removed by you. They stay on the list so you can see what happened, but they no longer count as Waiting.

    Shopify admin · Waitly
    The shopper’s row now showing the status Removed by you with no Remove link, a new Removed by you 1 filter, and the Waiting filter now at 24.
    1. 1New status

    Careful: You can’t undo a removal. The only way back is for the shopper to join the waitlist again from your store.

Questions

Does removing a shopper stop all their Waitly emails?
No. It takes them off this one waitlist only. If they’re waiting for other products, they still get those alerts.
What if the shopper is holding a reserved unit?
On Pro, when you reserve units for the first shoppers, the Remove shopper? window also says the held unit goes to the next shopper in line. Removing them ends the hold straight away. You can also do this from the Held now card.
Is removing the same as the shopper unsubscribing?
No. Unsubscribed means the shopper stopped the alerts themselves. Removed by you means you took them off.

Read next