See who’s waiting for a product

In your Shopify admin, choose Apps and then Waitly. Waitly opens on Home, where Most wanted lists the five waitlists with the most shoppers waiting.

Select a product name to open its waitlist, or select View all to see every waitlist on the Waitlists page.

The page is named after the product or variant. A Variant badge means shoppers are waiting for that one size or color. An Any variant badge means they’ll take any variant of the product. View in Shopify opens the item in your Shopify admin.

Below it are three numbers: Waiting (shoppers still due an alert), Alerted, still deciding (alerted, and still inside the time set by Hold a restock alert for in Settings; if they don’t buy by then, they go back to waiting) and Bought after alert (shoppers who bought after Waitly told them it was back).

If the product is marked Coming Soon, a Coming Soon card shows when it was marked and whether the form is showing on your store. On Pro it also shows how many are waiting and how they joined, Most wanted variants, Units wanted and, if you ask for it, Shopping country.

If the mark has ended but shoppers who joined through I want this are still waiting, the card stays and reads No longer marked. Other products don’t show this card.

On Pro, the Demand Score card rates how strongly shoppers want this item from 0 to 100, says what to do, and lists What drives it. The Restock suggestion beside it estimates how many units to order and shows the working.

On an Any variant waitlist, the score covers the whole product: its variants plus the shoppers who’ll take any variant.

If you reserve units for the first shoppers, a Held now card lists each shopper holding a unit, their Place in line and Held until. It only appears while a hold is running.

To end a hold early, select Remove on that shopper. This also takes the shopper off the waitlist. The unit then goes to the next shopper in line.

The Shoppers card lists everyone who signed up, with their email, Status, when they Joined, their Last alert and how many Alerts they’ve had. Times are in your store’s time zone, which is named in the column header.

On Pro, the list is in queue order and Position shows each shopper’s place in line. Alert out means they’ve been alerted and are still deciding. If you’ve turned on waitlist priority, Why shows what put them there: VIP, High-value, Tagged or Ordered before, and Standard for everyone else. Sort switches between Queue order and Newest first.

Use the filters above the table to show one status at a time. Each shows how many shoppers it holds, and only statuses this waitlist has are listed. Type in Search by email and select Search to find one shopper.

The statuses are Waiting, Alerted, still deciding, Bought after alert, Bought anyway (bought without an alert that counts), Unsubscribed (the shopper stopped alerts), Expired (too old, or alerted as many times as your settings allow), Cannot be emailed (their address bounced, or they reported an email as spam) and Removed by you.