Put VIPs first with waitlist priority

In Waitly, choose Settings and scroll to Waitlist priority.

The rules read as one sentence, from the first shoppers to be alerted to the last. Every rule starts switched off, so until you switch one on, everyone waits in the order they joined.

Tick each rule you want. Shoppers who match a higher rule are alerted before shoppers who match a lower one:

First, shoppers tagged… puts customers with one tag at the front. Type it in VIP tag. It’s VIP unless you change it. Then, shoppers who have spent at least… comes next. Enter the amount in Lifetime spend, which is what a customer has spent with you in total, as Shopify reports it.

Then, shoppers tagged… takes up to 20 more tags in Other tags, separated by commas, like wholesale, press. Then, shoppers who have ordered from you before. puts returning customers ahead of first-time shoppers. Everyone else waits in the order they joined.

Tick And tell each shopper their place in the line, in the email confirming they joined. to add a line like “Right now you are number 4 in line for this one.” to the confirmation email.

The number is a snapshot of the moment they joined. It can change as shoppers ahead of them buy or leave, or as higher-priority shoppers join.

Select Save in the bar at the top of the page. You’ll see Settings saved.

Switching a rule on or off reorders the shoppers who joined while your store was on Pro straight away, including those already waiting. Changing only the tag or the amount doesn’t reorder shoppers already waiting. Shoppers who joined before your store was on Pro keep their place by the date they joined.

Open any waitlist from Waitlists. In the Shoppers card, Position shows each waiting shopper’s place in line, and the list is sorted by it.

Why shows the rule that put them there: VIP, High-value, Tagged or Ordered before. A shopper no rule matched reads Standard. The Why column only appears once at least one rule is on.

A shopper who has an alert and is still deciding shows Alert out instead of a number. A dash means they’re no longer waiting.

If Shopify stops letting Waitly read your customers, a rule you switched on shows Paused under it in Settings. You didn’t switch anything off: the rule simply isn’t applied to new sign-ups for now. While a rule is paused, Why reads Standard for every waiting shopper, and shoppers already ranked keep their place.

A paused rule starts again by itself once Shopify answers. You don’t need to do anything.